We take pride in creating seriously durable bags, so we’re sorry to hear there’s an issue!

UK customers – If your bag is within its 2-year warranty, we offer a free repair service in partnership with United Repair Centre. You can request a repair here. For more information on our UK repair service, checkout this article.

International customers – If your bag is within its 2-year warranty, please get in touch, and we’ll be happy to assist. Even if your warranty has expired, we’re still here to help with advice and possible solutions.